Payment & Prepayment Policy

Detailed payment rules for retail and wholesale pre-orders
Operator: “PRE-ORDER Europe” EOOD
UIC/EIK: 208904127
Registered office: Arthur Residential Complex, Block C, Floor 3, Apartment C44, 8229 Sveti Vlas, Nessebar Municipality, Burgas District, Bulgaria
Website: https://pre-ordera.com
Contact: info@b2b-agency.cc

Important payment notice

This Payment & Prepayment Policy explains the payment rules for retail and wholesale pre-orders, including B2B deposits held by an independent licensed payment partner, B2C payments through Stripe, later balances, staged payments, refunds and Seller payouts. Only the payment model and terms disclosed before a Buyer commits to the specific transaction apply.

“PRE-ORDER Europe” EOOD operates the innovative digital pre-order Platform and facilitates Seller–Buyer transactions without itself selling the Product. For B2C, the selected integrated payment provider is Stripe. For B2B, the planned payment flow uses a separately contracted licensed provider offering conditional holding and release of funds, subject to confirmation of its coverage, regulatory structure and contractual terms.

PRE-ORDER is not a bank, payment institution, electronic-money institution, trustee or escrow agent and does not hold Buyer money in its ordinary bank account. B2B funds may be held conditionally only by an appropriately authorised payment partner under terms specifically disclosed and accepted for the transaction. A wallet balance, card authorisation or delayed payout must not be described as legally protected escrow unless the actual provider service supports that characterisation.

1. Scope, acceptance and relationship with other documents

1.1 This Policy applies when a Buyer authorises, initiates or completes a payment in connection with a Pre-order through a payment function made available by PRE-ORDER, and when a Seller receives or becomes entitled to receive proceeds from such transaction.

1.2 This Policy supplements the Terms of Service, Platform Terms, Buyer Agreement, Seller Agreement, Refund & Cancellation Policy, Shipping & Delivery Policy, Escrow & Payment Disclosure, applicable Collection Agreement and transaction-specific Product Contract.

1.3 A Buyer accepting a payment obligation also accepts the payment terms made available for that transaction, including applicable independent provider terms. A Seller accepts the relevant provisions through the Seller Agreement, business onboarding and any provider agreement. The identity and terms of the active B2B provider must be shown before a B2B payment becomes due.

1.4 If documents conflict, mandatory law prevails. Transaction-specific terms in the order summary, accepted quotation, invoice or negotiated B2B Product Contract prevail for the relevant payment to the extent they lawfully provide more specific information. This Policy governs PRE-ORDER payment functionality and does not replace the underlying Product Contract between Seller and Buyer.

1.5 Nothing in this Policy excludes or limits mandatory consumer, payment-services, tax, anti-money-laundering or other rights and obligations that cannot lawfully be waived.

2. Definitions

For this Policy:

• “Authorisation” means a temporary hold against a payment method without a completed charge. It is not the same as a paid B2B deposit or a balance held by a licensed provider.
• “Balance” means any part of the Product price remaining due after a Deposit or earlier payment.
• “Buyer” means a Consumer or Business Buyer seeking to purchase a Product.
• “Capture” means completion of a previously authorised payment.
• “Chargeback” means a reversal or dispute initiated through a bank, card issuer, card scheme or Payment Provider process.
• “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.
• “Deposit” means the part of an agreed Product price actually paid at an initial payment stage; for B2B Models A and B it is 30% of the agreed Product amount, subject to the transaction terms.
• “Payment Provider” means Stripe for the B2C flow or, when contracted and available for the relevant transaction, an independent licensed payment provider for conditional B2B funds handling and payout.
• “Pre-order” means an order or request for a Product planned for future manufacture, launch or availability.
• “Product Contract” means the sale and purchase contract directly between the identified Seller and Buyer.
• “Seller” means the independent brand, manufacturer or other trader identified as seller of the Product.
• “Seller Proceeds” means amounts attributable to Seller transactions after refunds, reversals, chargebacks, taxes, Platform fees, Payment Provider fees, reserves and other authorised deductions.
• “Settlement” or “Payout” means the transfer of eligible proceeds by the Payment Provider to the Seller’s verified payout account in accordance with the agreed release event and provider rules.

3. Roles of PRE-ORDER, Seller, Buyer and Payment Providers

3.1 The Seller, not PRE-ORDER, is the seller of record for the Product unless a particular checkout lawfully and expressly identifies another arrangement. The Seller sets or approves the Product price and remains responsible for invoices, taxes, fulfilment, cancellation, refunds, conformity and other obligations under the Product Contract.

3.2 Stripe is the selected independent payment provider for B2C transactions. The B2B model is designed for an independent licensed payment partner providing an appropriate conditional funds arrangement. Any service, virtual balance, safeguarding, settlement, KYC/KYB checks, payout or refund is governed by the provider’s actual permissions, territory, onboarding and contractual terms, not by PRE-ORDER’s own licence.

3.3 PRE-ORDER may create payment instructions, display verified transaction status, calculate agreed Platform fees, convey authorised release or refund requests, reconcile orders and send reminders. It does not independently safeguard Buyer funds or guarantee a bank, escrow or financing product.

3.4 PRE-ORDER does not accept Buyer funds into its ordinary business account as escrow or a trust deposit. For an enabled B2B transaction, the licensed provider—not PRE-ORDER—holds or safeguards the received amount under its disclosed legal arrangement and executes releases, repayments and payouts according to its binding terms.

3.5 The payee, payment account or virtual wallet, statement descriptor, fund status and available protections depend on the actual provider setup. The payment interface must accurately identify the provider, Seller and amount, and must distinguish money paid from a mere authorisation, saved cart or internal Platform ledger.

3.6 The Buyer is responsible for using a lawful payment method and providing accurate payment and billing information. The Seller is responsible for maintaining accurate settlement details and satisfying provider onboarding requirements.

4. Payment models available on PRE-ORDER

4.1 Each order is linked to one Seller/Brand and one disclosed payment model. The B2B models are A (30% deposit and 70% on the agreed date or objective event), B (30% deposit and 70% in scheduled instalments linked to partial deliveries) and C (100% prepayment). B2C pre-orders use 100% payment through Stripe, subject to mandatory law.

4.1.1 Non-binding interest and saved basket

Saving an item, adding it to the basket, following a collection or receiving payment reminders is not a paid commitment and does not itself count towards paid MOQ. A saved basket may remain available until payment or another disclosed expiry; the Buyer becomes financially committed only after the clearly identified payment action and successful payment.

4.2 Authorisation-only functionality (not the standard B2B deposit)

Where technically supported, a payment method may be authorised before a later charge. A card authorisation is temporary and is not an actual paid B2B deposit, provider-held balance or reliable basis for counting financially confirmed MOQ. It must not replace the selected conditional B2B payment model without a new agreed commercial decision.

4.3 B2B Models A and B — 30% paid before the campaign deadline

For B2B Models A and B, the Business Buyer pays the agreed 30% deposit to the licensed provider when financially confirming its order, before the published campaign deadline. Funds remain subject to the provider’s agreed conditional holding/release structure. Under Model A the remaining 70% is due on a previously agreed date or objectively defined event; under Model B it is paid in instalments corresponding to agreed partial deliveries.

4.4 B2B Model C and B2C full prepayment

For B2B Model C, the Business Buyer pays 100% to the designated licensed provider when confirming the pre-order, with release governed by the agreed B2B conditions. For B2C, the Consumer pays 100% through Stripe in the disclosed checkout. Full payment does not remove the Seller’s production, delivery or legally required refund obligations.

4.5 Later B2B instalments and partial shipment

The remaining 70% under Models A/B must follow the accepted Collection Agreement, invoice or payment request and objective due dates or delivery stages. Payment status, released funds and shipment status are distinct events; a Seller cannot unilaterally accelerate an agreed balance merely by changing a Platform status.

4.6 B2B quotation and unpaid basket

An unpaid B2B basket, enquiry or draft quotation may be saved and followed up with reminders, but it is not financially confirmed MOQ. A later invoice or payment request does not mean PRE-ORDER provides credit. Any exceptional external settlement must be expressly agreed by Seller and Buyer and cannot be represented as an enabled escrow flow.

5. Information shown before a payment obligation is created

5.1 Before a Buyer undertakes a payment obligation, the Platform or accepted B2B document must display, as applicable:

• the Seller identity and relevant contact details;
• the Product, SKU, colour, size, quantity and other material order details;
• transaction currency and total price or a clear method for calculating it;
• separately calculated tax/VAT information and delivery charges, together with all unavoidable fees and the total legally required before payment (for Consumers, the final payable total and mandatory taxes);
• the amount due immediately;
• any later Balance, its calculation, due date/objective event and any required new authentication;
• the MOQ of the overall collection, article/SKU and colour (including any factory-wide minimum), and campaign deadline;
• the estimated dispatch or delivery window and separately calculated delivery cost where known;
• principal cancellation, defect/replacement and refund rules and any right to payment back;
• the actual Payment Provider, applicable holding/release conditions and provider terms where enabled;

5.2 A button or equivalent control that creates an obligation to pay must communicate that consequence clearly. Optional paid items must not be added through hidden or pre-selected choices where prohibited.

5.3 If the final amount cannot reasonably be calculated in advance, the Buyer must receive the calculation method and the material variables that can affect the amount.

5.4 The Buyer must review the order summary and correct payment, billing and delivery details before submission. The order confirmation and payment receipt should be retained for future reference.

6. Payment authorisation, Capture and re-authorisation

6.1 An Authorisation may temporarily reduce available balance or appear as a pending transaction even though no Capture has occurred. The Buyer’s bank or issuer determines how the hold is displayed and when a released Authorisation disappears.

6.2 A card authorisation can expire during a long pre-order campaign. It must not be presented as a paid or secured B2B deposit. The envisaged B2B structure relies on actual payment to the licensed provider, subject to provider country coverage, acceptable holding duration, safeguarding, refund and release terms. Without an available agreed provider, that B2B payment flow must not be offered as operational.

6.3 If Authorisation, authentication or Capture fails, the Buyer may be asked to retry, update the payment method or complete additional authentication. The Seller may delay acceptance or production, provide a reasonable cure period or cancel the affected order as disclosed and permitted by law.

6.4 An Authorisation does not guarantee Seller acceptance, achievement of a production threshold, manufacturing feasibility or delivery.

6.5 PRE-ORDER may correct a display error using authoritative transaction records received from Stripe, the relevant B2B provider or a bank, without affecting lawful rights or changing a commercial release condition.

7. Deposits, full prepayments and remaining Balances

7.1 Before accepting payment, the Buyer must be shown the deposit/full amount, remaining instalments and their triggers, MOQ conditions, refund rules and applicable provider terms. A B2B deposit shown in a provider wallet is not freely available to the Buyer after payment, even when the interface shows a virtual balance.

7.2 A label such as “non-refundable” does not override mandatory Consumer rights, remedies for Seller non-performance, unfair-terms rules or any other applicable law.

7.3 B2B funds may be released to the Seller only after the objectively documented contractual event and as permitted by the licensed partner. A Seller may use funds lawfully paid out for production but remains fully responsible for delivery, conformity and refunds due under the Product Contract.

7.4 A remaining Balance must be payable only on the agreed date or objective event and after any required authentication. A material payment change requires notice and legally necessary consent. Provider-held money, payment confirmation and release to Seller are distinct statuses.

7.5 PRE-ORDER may separately display requested, paid to provider, conditionally held, release authorised, released to Seller, Balance due, refunded, partially refunded and disputed. The provider record, not an internal virtual balance, controls financial status.

8. Threshold campaigns, MOQ and production decisions

8.1 A collection may have a Brand/factory-defined overall production minimum and separate MOQ by article/SKU, colour and relevant size breakdown. Conditions that affect an order must be disclosed before payment, along with the deadline, payment model and consequences if they are not met.

8.2 The B2B Buyer pays the required 30% (A/B) or 100% (C) before the campaign deadline through the enabled licensed provider. Only eligible units supported by an actually completed payment count as financially confirmed demand. Brand remains responsible for the final production decision under the contract.

8.3 Unpaid baskets, expiring authorisations, failed, refunded, fraudulent, cancelled or duplicate orders do not count as paid MOQ. If the overall collection threshold or relevant article/colour threshold fails or production is not launched, amounts due for refund are returned through the actual provider; a future-collection credit or substitution needs separate lawful agreement.

8.4 PRE-ORDER must distinguish interest, submitted orders and paid demand in progress indicators. A collection-wide minimum may prevent launch even when some article or colour minima are met. The Brand must communicate the affected cancellation or changes.

8.5 Achieving MOQ does not waive product safety, conformity, fixed agreed delivery obligations, cancellation rights, statutory remedies or refund rights.

9. Payment methods, currencies and authentication

9.1 Available payment methods, currencies and countries are shown in the actual checkout. They depend on whether the transaction is B2C/Stripe or an enabled B2B licensed-provider flow, as well as the Buyer, Seller, amount, compliance checks and provider coverage.

9.2 Stripe for B2C, the enabled B2B provider, a bank or another regulated participant may require payment authentication, business verification or additional security checks under the relevant method and law.

9.3 PRE-ORDER does not ordinarily receive or retain full payment-card credentials. Card data, bank account credentials, payment authentication and sensitive financial information are handled by the relevant provider under its own security and privacy obligations.

9.4 Buyers must not send full card numbers, CVV/CVC codes, authentication codes or payment credentials through PRE-ORDER chat, support messages or Seller communications.

9.5 A payment method may be rejected or restricted because of technical, fraud, sanctions, regulatory, issuer or provider rules. PRE-ORDER does not guarantee that every payment method is available for every transaction.

10. Currency conversion, taxes, invoices and charges

10.1 The transaction currency is shown before payment. If the Buyer pays from an account or card in another currency, the Buyer’s bank, issuer or payment service may apply its own exchange rate and international transaction charge.

10.2 Wholesale Product prices may be displayed exclusive of VAT, with applicable VAT/tax treatment shown separately when correctly determined by the Seller. The Seller—not a general Buyer-country rule—determines the VAT treatment based on the actual place of supply, parties, destination, transport and law. For Consumers, the total price inclusive of mandatory taxes and unavoidable charges must be disclosed before purchase; prohibited payment surcharges cannot be imposed.

10.3 The Seller is responsible for legally compliant tax Invoices and credit notes in its own name, with its own numbering and required VAT details. Where enabled, PRE-ORDER may either store an Invoice uploaded by the Seller or support issuing it in the Seller’s name through a country-validated function. A Platform payment request, order summary or proforma is not automatically a tax Invoice.

10.4 Delivery is priced separately by the chosen logistics operator and allocated according to the Product Contract and applicable law. Cross-border orders may entail customs duty, import VAT, brokerage and other amounts, which must be explained when required and may not be arbitrarily estimated from the Buyer’s country alone.

10.5 The agreed B2B Platform fee is 1.5% charged to the Business Buyer and 1.5% to the Brand, each calculated on the applicable merchandise amount excluding VAT and separately priced delivery, subject to the approved transaction schedule and applicable taxes on the Platform service. The B2C Platform commission is 8%; its payer/allocation has not yet been finalised and no Buyer-facing fee may be charged without transparent, legally compliant disclosure.

11. Business onboarding, payment-provider accounts and Seller payouts

11.1 Brand and Business Buyer onboarding requires accurate legal names, company registration data, registered addresses, VAT details if applicable and authorised representative details, together with KYC/KYB/beneficial-owner and bank verification required by the relevant provider. Supported countries, currencies and payout destinations must be verified before enabling B2B transactions.

11.2 A B2C Seller may need Stripe onboarding where relevant to the actual card-processing structure. For B2B, the selected independent provider must separately accept the parties and proposed holding/release arrangement. Mangopay and Lemonway are being evaluated but are not represented as already connected providers or as providing an approved universal escrow service.

11.3 Seller payout is made by the actual payment provider only after the required contractually agreed release conditions, verification and provider rules are satisfied. PRE-ORDER does not guarantee a payout date, availability of a virtual wallet, a particular safeguarding status or bank receipt time.

11.4 Payment providers may suspend or restrict a payout for lawful verification, sanctions, fraud, refunds or risk controls. PRE-ORDER cannot independently access or release provider-held money and may submit instructions only where permitted by provider agreements and accepted transaction terms.

11.5 Only authorised and disclosed Platform fees, provider fees, VAT on services where applicable, refunds, chargebacks, reserves and related deductions may adjust settlement. Charges must be recorded and supported by the applicable agreements and provider reports.

11.6 The Seller must keep its payout account accurate and must not use a third party’s bank or payment account without lawful authority and provider approval.

12. Split payments, partial shipment and staged fulfilment

12.1 Some B2B or future-collection orders may be fulfilled in parts. Where partial shipment is supported, the Product Contract may allocate quantities, invoices and payment stages to separate fulfilment milestones.

12.2 A partial shipment does not automatically accelerate payment for undelivered quantities unless the Buyer has agreed to that schedule or applicable law permits it.

12.3 Partial cancellation or reduction of quantity should result in a corresponding payment adjustment, release, credit or refund where required. The order record should show the revised quantity and amount.

12.4 Where a Seller and Business Buyer agree on milestones outside the standard integrated payment flow, PRE-ORDER may record payment status without acting as the payment service for that stage. The parties remain responsible for the accuracy of such status information.

13. Cancellations, payment reversals and refunds

13.1 Refund entitlement is determined by mandatory law, the Product Contract, Seller terms and the Refund & Cancellation Policy. This Policy explains payment processing and does not narrow those rights.

13.2 If collection-wide, article/SKU or colour MOQ is not met, the Brand does not launch production, or the Seller lawfully cancels, the responsible parties must cause the appropriate B2B payment to be released/refunded through the provider, or an authorised B2C Stripe refund, within the contractual and mandatory rules. Buyer credit or replacement cannot be imposed without the necessary consent.

13.3 Refunds are normally made to the original payment method unless another lawful method is required or the Buyer expressly agrees to an alternative without losing mandatory rights.

13.4 Release of a card Authorisation is not the same as refunding a paid amount or returning money held by a licensed B2B provider. The record and timing of the relevant reversal, release or refund follow the actual provider mechanism and applicable obligations.

13.5 A partial refund must be traceable to the relevant calculation, quantity or charge. Any retained amount must have a lawful and contractual basis.

13.6 PRE-ORDER or the Seller may provide a refund confirmation, but the date on which funds become available to the Buyer may differ from the refund-initiation date.

14. Consumer withdrawal and statutory remedies

14.1 Consumer withdrawal, conformity and statutory refund rights are governed by applicable law and the Buyer Agreement. A Product is not automatically excluded from withdrawal merely because it was pre-ordered, manufactured after the order or described as made-to-order.

14.2 Where a valid Consumer withdrawal applies, the Seller must reimburse the amounts required by law using the required timing and method, including standard outbound delivery where applicable.

14.3 Goods genuinely made to the Consumer’s specifications or clearly personalised may fall within a statutory exception only if all legal conditions are met and the exception was properly disclosed. A pre-order or made-to-order label alone does not remove withdrawal rights.

14.4 B2B defective, non-conforming or late goods are addressed by the accepted Collection Agreement and applicable law, usually starting with a contractual replacement or mutually agreed corrective delivery. Price adjustment, substitution or credit against a future collection requires appropriate agreement; non-waivable remedies and legally due refunds remain available. Consumer remedies cannot be converted into Platform credit without lawful agreement.

14.5 Business Buyers do not receive Consumer withdrawal rights unless applicable law or the Product Contract expressly provides them.

15. Failed payments and unpaid Balances

15.1 If a scheduled B2B deposit, remaining balance or B2C payment fails, the order must not be represented as paid or included in financially confirmed MOQ. The Buyer may be asked to retry or use an available lawful payment method. A saved basket can continue to be shown with payment reminders under disclosed settings.

15.2 The Seller may suspend production, shipment or other performance if a payment that is due under the Product Contract remains unpaid, provided that such action is lawful and consistent with the agreed terms.

15.3 A Seller may cancel an order after a reasonable cure period where the Buyer fails to pay a due amount, unless mandatory law or the Product Contract requires a different process.

15.4 PRE-ORDER is not a debt-collection agency. It may send reminders, provide account status and support Seller reconciliation, but recovery of a contractual debt remains subject to the Seller’s rights, provider tools and applicable law.

16. Chargebacks and payment disputes

16.1 A Buyer should ordinarily contact the Seller or use PRE-ORDER support for a performance dispute before initiating a chargeback where practicable. This does not restrict statutory rights, card-network rights or urgent reporting of unauthorised or fraudulent transactions.

16.2 The Seller and PRE-ORDER may provide Stripe or the B2B payment partner with order, contract-version, authentication, payment, communication and shipment evidence reasonably necessary to respond to a payment dispute, respecting data minimisation.

16.3 A chargeback outcome does not necessarily finally determine the civil rights of Seller and Buyer under the Product Contract.

16.4 Fraudulent, abusive or duplicate chargebacks may lead to proportionate Account restrictions and recovery of amounts lawfully due, subject to the Terms and applicable law.

16.5 Refund, chargeback, dispute-fee and negative-balance allocation is governed by the applicable Seller/Buyer agreements and actual Stripe or B2B provider terms, without eroding mandatory rights.

17. Fraud prevention, AML/KYC, sanctions and transaction controls

17.1 PRE-ORDER, Stripe or the relevant licensed B2B provider may request identity, business, beneficial-owner, tax, bank and transaction information or restrict operations where reasonably required for KYC/KYB, AML, sanctions, fraud, tax reporting and legal compliance.

17.2 Both B2B Sellers and Business Buyers may be subject to provider KYC/KYB and country/beneficial-owner checks; B2C Customers may be subject to checks required by Stripe, the bank, fraud controls or law.

17.3 No user may structure transactions to evade checks, use stolen payment credentials, misrepresent identity or location, disguise the nature of a transaction, process prohibited goods or use off-Platform payments for fraud or deceptive fee circumvention.

17.4 Compliance action may be taken without advance notice where notice could prejudice security, an investigation or a legal obligation. PRE-ORDER will provide information and remedies where required by applicable law.

18. Payment records, privacy and data retention

18.1 PRE-ORDER may process payment-related metadata such as transaction identifier, amount, currency, status, payer and payee references, Seller account reference, authentication result, refund status and dispute history in accordance with the Privacy Policy.

18.2 Stripe for B2C and the enabled independent payment provider for B2B process financial and verification data under their own regulatory and privacy terms. PRE-ORDER normally receives only transaction metadata required for Platform operation, accounting, support, fraud control and lawful retention.

18.3 The parties should retain order confirmations, invoices, receipts, payment records and relevant correspondence for the period required by tax, accounting, warranty, refund, dispute and other applicable obligations.

18.4 Electronic payment status, dashboard entries and email confirmations may evidence a payment event. If a display status conflicts with authoritative provider records, PRE-ORDER may correct the status after verification.

19. Technical incidents, duplicate charges and reconciliation

19.1 If a Buyer identifies a duplicate, incorrect or missing payment or status, it should contact support promptly with the order number, amount, date and applicable bank, Stripe or B2B-provider reference, without sharing full card or account credentials.

19.2 PRE-ORDER may reconcile Platform and order records with the actual provider’s authoritative payment, conditional-hold, release, refund or payout status. Provider reconciliation is essential before confirming an MOQ financial threshold or production-release event.

19.3 If a technical error caused an incorrect charge, the responsible party will take the steps available within the payment flow to reverse or refund the amount as required.

19.4 Asynchronous payment events may temporarily cause mismatches between bank/provider status and Platform display. PRE-ORDER must update the order using authenticated confirmation from the actual provider, not infer payment from an unchanged basket.

20. Prohibited payment practices

Users must not:

• request or provide full payment-card credentials through Platform messages;
• use stolen, compromised or unauthorised payment instruments;
• split or structure transactions to evade verification, limits, sanctions or reporting obligations;
• misstate the price, payee, purpose or nature of a transaction;
• create false orders, fake demand, circular payments or sham transactions;
• initiate knowingly false or duplicate chargebacks;
• use a payment channel that is prohibited by the Product Contract or designed to facilitate fraud; or
• use PRE-ORDER payment functionality for prohibited goods, unlawful activity or money transmission unrelated to a genuine Product transaction.

21. Payment-related complaints and support

21.1 Product, cancellation and refund claims should normally be submitted to the Seller using the order channel; payments complaints may also need to reach Stripe for B2C or the actual B2B provider. Mandatory payment, consumer and judicial rights remain unaffected.

21.2 PRE-ORDER payment support can be contacted at info@b2b-agency.cc. Include the order number, payment date, amount, currency, payment status and a concise description of the issue. Do not send full card numbers, CVV/CVC codes, one-time passwords or authentication secrets.

21.3 PRE-ORDER may route a complaint, preserve evidence and reconcile with the actual B2C or B2B provider without itself deciding ownership of provider-held funds or replacing statutory dispute procedures.

22. Liability and third-party payment services

22.1 PRE-ORDER is responsible for its own digital Platform services but does not guarantee uninterrupted operation or universal availability of Stripe, the independent B2B payment provider, banking, card or other third-party infrastructure.

22.2 PRE-ORDER is not liable for the Seller’s failure to manufacture, deliver, conform, cancel or refund merely because PRE-ORDER facilitated or displayed payment. This does not exclude liability imposed on PRE-ORDER by mandatory law or liability for PRE-ORDER’s own fraud, wilful misconduct or other non-excludable conduct.

22.3 Business-user liability limitations in the Terms of Service, Seller Agreement or Buyer Agreement apply to PRE-ORDER’s payment-related Platform services. Consumer rights remain unaffected.

22.4 Neither an Authorisation, successful charge nor Payout constitutes a guarantee by PRE-ORDER of Seller solvency, Product quality, manufacturing success or delivery.

23. Changes to this Policy

23.1 PRE-ORDER may update this Policy to reflect legal, regulatory, security, payment-provider, technical or service changes. Material changes will be notified in a legally adequate form before they take effect where required.

23.2 A change to this Policy will not retroactively remove rights already accrued under a completed transaction or mandatory law.

23.3 A transaction-specific payment model already accepted by the Buyer will not be materially changed without the notice or consent required by law and the Product Contract.

24. Governing law, jurisdiction and language

24.1 This Policy, insofar as it governs PRE-ORDER’s own Platform payment terms and services, is governed by Bulgarian law, without prejudice to mandatory Consumer-protection, payment-services and conflict-of-law rules.

24.2 A Consumer habitually resident in another country retains mandatory protections and access to courts available under applicable conflict-of-law and jurisdiction rules.

24.3 Business disputes concerning the underlying Product Contract follow the agreed Seller-country law and competent jurisdiction stated in the accepted Collection Agreement, subject to mandatory rules. Disputes concerning an independent payment provider follow its applicable terms and law.

24.4 The English version governs to the extent permitted by law. Mandatory local-language and Consumer interpretation requirements remain unaffected.

Schedule 1. Transaction flow matrix

• Expression of Interest / saved basket: no money collected; not financially confirmed MOQ. B2B becomes financially confirmed only after a successful actual deposit/full payment with the licensed provider.
• Card authorisation: temporary issuer hold, not an alternative to a paid B2B deposit and not a provider-held funded virtual account.
• B2B Model A: 30% paid before the deadline under a conditional provider arrangement; the remaining 70% due on the agreed date/objective event.
• B2B Model B: 30% paid before the deadline; the remaining 70% paid in instalments against agreed partial deliveries.
• B2B Model C: 100% paid before the deadline; conditional release under the agreed provider/Collection Agreement rules.
• B2C: 100% through Stripe with consumer price transparency and mandatory cancellation/withdrawal protections; the platform commission rate is 8%, with allocation to be specified before charging.

Schedule 2. Minimum checkout/payment disclosure

• Seller legal or trading identity and contact information.
• Product / SKU / quantity / size / colour as applicable.
• Payment model: B2B A (30/70), B (30/70 instalments), C (100%), or B2C 100% via Stripe.
• Amount and currency due now.
• Later Balance, calculation method and date/event triggering payment.
• Collection-wide, article/SKU and colour MOQ and the campaign deadline where relevant.
• Estimated dispatch or delivery window and material delivery conditions.
• Cancellation, withdrawal and refund summary with link to applicable policy.
• Actual provider, relevant payment/conditional holding, release and refund terms.
• Button or equivalent wording clearly communicating the payment obligation.

Schedule 3. Operational publication checklist

Before publishing or materially updating this Policy, verify the live Stripe B2C configuration and any enabled licensed B2B provider against the accepted terms, actual supported countries and financial-flow evidence:

• The Stripe B2C checkout, merchant descriptor, total payable price and 8% commission arrangement accurately match the live service.
• A B2B provider, funds-holding legal arrangement, supported countries, currencies, payout destinations and permissible holding duration have been confirmed in writing.
• The B2B payment triggers, contract evidence, 30%/100% deposits, MOQ metrics and release authorisations match the actual provider integration.
• B2B A/B/C deposits, remaining instalments and partial delivery rules have been tested alongside B2C 100% card payments.
• Provider payout timing, reserves, refunds, chargebacks, permitted fees and account-failure scenarios match signed terms, not assumed escrow guarantees.
• Refunds, partial adjustments, KYC/KYB, provider webhooks, disputes and reconciliation have been tested end to end.
• VAT/Invoice rules, separate delivery, privacy, AML/KYC, sanctions and record retention correspond to the real operational processes.